IT Provisioning Analyst

Broadway Support Services

Santo Domingo
Permanente
Tiempo completo

Hace 29 días

About Us:Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Overview:National Debt Relief is seeking an IT Provisioning Analyst to join the Information Technology team. The IT Provisioning Analyst primary role is account creation, user audits and maintaining NDR’s user account environments for all NDR organizations and outsource partners.This role will be responsible for the maintenance and management of user accounts across all environments including SaaS and software licensing. The IT Provisioning Analyst will partner with the Infrastructure, Information Security and Desktop Support/Operation teams to assist with user and systems audits. This role will be an escalation point for user lockouts or account disabling. Responsibilities:

Create and maintain end user accounts and mailboxes in Active Directory and Office 365.
Deprovisioning of account access and software licenses.
Maintain inventory of software licenses.
Monthly user audits of production systems.
Provide IT onboarding guidance to new remote employees.
Assist with returned equipment process within the ITSM solution.
Assist with the creation and maintenance of knowledgebase articles, SOP’s and workflows for IT staff and employees.
Work on special tasks and participate in projects as required.
Ability to communicate effectively.
Ability to analyze problems and recommend solutions.
Ability to adapt to changing technologies and work methods.
Familiarity with personal computer equipment and PC operating systems.

Qualifications:

Minimum of 3 years of hands-on access control experience including managing an Active Directory environment and custom-built applications
Associate degree in Computer Science, Information Systems or related discipline preferred.
ITIL v3/v4 Foundation certification preferred
Experience in Windows OS & MAC OS
Microsoft O365
Experience with mainstream ITSM solutions
Experience with PowerShell
Experience with Microsoft Access and Microsoft Suite
Intermediate knowledge of security, compliance, and audit processes
Strong understanding of Active Directory including creating user accounts, managing user groups and entitlements, and terminating user accounts.
Proficient understanding of Exchange administration in an Office 365 environment.
Strong proficiency with Microsoft Office Suite.
Ability to work quickly and accurately in a high-volume environment with extreme attention to detail.
Ability to multi-task, quickly shift priorities.
Powerful sense of urgency and commitment to meeting SLAs.
Excellent verbal and written communication skills with the ability to successfully communicate technical issues.
Ability to work independently and with direct supervision.
Strong interpersonal skills/ability to interact with the user community with a high emphasis on customer service and satisfaction.

Benefits:Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.Our extensive benefits package includes:

Law Benefits
Private insurance
Meal Subsidy
Referral Program
Transportation (Starting at 4:00 PM)
Massive Growth Opportunities
Continuous development
Privileged location (City Center)
Great Work Environment

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Broadway Support Services

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