Client Success Specialist (SDQ)

Horatio Ver todas las vacantes

Santo Domingo
Permanente
Tiempo completo

Hace 6 horas
Postúlese fácilmente

Required Skills/Abilities:

Excellent (near-native) written, spoken and comprehension in English is a requirement for this job
Background in customer service and client-focused solutions experience is required
Proven track record of meeting and exceeding targets
Tech-savvy and Advanced proficiency in G-Suite / MS Office with working knowledge of CRM platforms (e.g. Salesforce)
Experience tracking relevant KPIs (e.g. customer satisfaction)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team

Fixed Salary: RD$45,000 up to RD$55,000Benefits:

Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
Quarterly performance bonuses
Free snacks every day
Free catered lunch every day
Free catered dinner (for those on night shifts)
Door-to-door transportation after 9:00 PM
Happy hour on Fridays
Holiday parties!
An amazing, unique office environment (no cubes, no assigned workstations!)
Growth and development opportunities (the most in the industry!)
Professional development courses by leading business schools like BARNA
Yoga and workout classes (coming soon!)
Community service opportunities (#HoratioCares)
Discounts at local restaurants and stores

Life At Horatio:Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page

Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio! * Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!

Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky is the limit at Horatio!
Wellness Program: We are committed to spread mental health awareness and promote its importance. Horatio has in-house clinical psychologists to take care of its employees.

Horatio