Bilingual Patient Sales & Consultation Specialist - A352

Pearl

Santo Domingo
Permanente
Tiempo completo

Hace 3 días
Postúlese fácilmente

IndustryTechnical Sales and Business DevelopmentWork ArrangementRemote (Fully Remote)Job TypeFull-TimeWork ScheduleEastern Time (9:00 AM – 5:00 PM ET minimum overlap; extended hours welcomed)LocationsLATAM (Primary) | Open to exceptional bilingual candidates in other regions (timezone-dependent)About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we’re building for:Why Work with Us?At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.About the CompanyOur client is a fast-growing healthcare and wellness company operating a premium, membership-based clinic serving high-net-worth individuals and professionals. The business is undergoing a major growth phase, including a brand repositioning, operational expansion, and system modernization.The company delivers a high-touch, concierge-style experience that blends medical expertise with luxury service standards. Their clientele expects discretion, sophistication, and exceptional communication, making every interaction a key part of the overall brand experience.Role OverviewThe Bilingual Patient Sales & Consultation Specialist is responsible for owning the full remote patient journey—from initial inquiry to confirmed consultation or procedure. This role sits at the intersection of sales, customer experience, and healthcare communication, requiring both consultative selling skills and strong emotional intelligence.You will engage with inbound leads, educate prospective patients on services, and guide them toward booking decisions through high-touch, personalized conversations. The role is highly execution-focused but also requires independent thinking, as systems and processes are still being built.This position is ideal for a polished, proactive sales professional who thrives in fast-paced, evolving environments and can communicate with confidence and sophistication across diverse patient profiles.Your ImpactYou will directly influence revenue growth by converting inbound leads into booked consultations and procedures. Your ability to build trust and communicate effectively will shape the patient experience and reinforce the company’s premium positioning.You will help streamline the remote sales process, improve conversion rates, and maintain a high-quality pipeline through consistent follow-ups and CRM management. Your insights will also contribute to refining messaging, identifying conversion blockers, and improving operational efficiency across the patient journey.Core ResponsibilitiesInbound Lead Management & Conversion – 40%

Respond to inbound calls, messages, and web inquiries promptly and professionally
Own the full patient journey from first contact through booked consultation or procedure
Qualify leads based on intent, fit, and readiness
Execute structured follow-ups for warm and cold leads
Coordinate handoffs with in-clinic teams for final conversion stages

Product Knowledge & Consultative Selling – 30%

Learn and master the company’s service and procedure offerings
Translate technical or medical information into clear, persuasive messaging
Identify patient motivations and align them with appropriate services
Conduct sensitive conversations with professionalism and discretion

Brand Voice & Patient Experience – 15%

Deliver high-quality, brand-aligned communication across all touchpoints
Provide anticipatory, high-touch customer service
Maintain a polished and professional tone reflective of a premium brand

CRM & Pipeline Management – 10%

Manage daily pipeline activity within CRM systems
Track interactions, update lead stages, and maintain clean data
Identify trends and report conversion insights to stakeholders

Internal Coordination & Onboarding – 5%

Collaborate with internal teams on scheduling and follow-ups
Participate in onboarding and knowledge-base training
Contribute to process improvements and workflow optimization

RequirementsMust-Haves (Required)

3+ years of consultative sales experience (high-touch or service-based sales preferred)
Full professional fluency in English and Spanish (near-native English required)
Strong ability to communicate with high-level, discerning clients
Proven ability to learn and explain complex or technical concepts clearly
High emotional intelligence and strong interpersonal skills
Comfort discussing sensitive or personal topics with professionalism
Experience using CRM platforms in a sales or pipeline management capacity
Ability to work independently in a fast-paced, evolving environment

Nice-to-Haves (Preferred)

Experience in healthcare, aesthetics, wellness, or patient-facing sales
Background in luxury hospitality or premium client services
Familiarity with EMR systems or healthcare workflows
Exposure to high-growth startups or rapidly scaling environments

Tools ProficiencyMust-Haves (Required)

CRM tools (Podium, HubSpot, GoHighLevel, Salesforce)
Email (Gmail or similar)

Nice-to-Haves (Preferred)

EMR systems (Athena Health, eClinicalWorks)
Scheduling or patient coordination tools

Benefits

Competitive Salary: Based on experience and skills

Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide

Our Recruitment Process * Application

Screening
Skills Assessment
Topgrading Interview
Client Interview
Job Offer
Client Onboarding

Ready to Join Us?If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.

Pearl