Lead Infrastructure Engineer

• Lead and manage a multidisciplinary infrastructure team including but not limited to System Admins and Network Admins.

• Own escalation workflows and act as final technical escalation point for critical incidents.

• Manage workload distribution, shift coverage, and on‑call escalation rotations.

• Support hiring, onboarding, mentoring, and ongoing technical development of team members.

• Establish and continuously improve operational processes, incident management, and service delivery practices.

• Drive a culture of accountability, documentation, and continuous improvement.

• Ensure stability, performance, and availability of customer infrastructures across on‑premises, hybrid, and cloud environments.

• Oversee monitoring systems and alerting to enable proactive incident detection and resolution.

• Perform root cause analysis (RCA) and implement preventive measures following major incidents.

• Coordinate maintenance activities including patching, firmware updates, and lifecycle management.

• Lead response for high‑severity infrastructure incidents.

• Coordinate cross‑team troubleshooting efforts and vendor engagement when required.

• Communicate technical status and remediation plans to internal stakeholders and customers.

• Participate in escalation rotations for after‑hours critical incidents.

• Ensure backup systems are functioning and regularly tested.

• Oversee disaster recovery readiness and periodic DR testing activities.

• Define and Validate recovery objectives (RPO/RTO) against customer requirements.

• Continuously improve resilience strategies across managed environments.

• Ensure infrastructure environments follow security best practices and compliance requirements.

• Oversee identity systems including Active Directory and Entra ID integrations.

• Collaborate with security teams on vulnerability remediation and incident response.

• Promote configuration standardization and hardening across environments.

• Partner with Professional Services and Pre-Sales teams during project handovers.

• Review new environments for operational readiness before acceptance into managed services.

• Provide operational feedback to influence future infrastructure designs and standards

• Ensure accurate and consistent documentation of environments, procedures, and recovery plans.

• Define and maintain operational standards and runbooks.

• Promote knowledge sharing across infrastructure teams.

• Strong experience supporting virtualization environments, especially VMware vSphere and Microsoft Hyper-V.

• Advanced troubleshooting of Windows Server and Linux systems in production.

• Understanding clustering, replication, and high availability concepts.

• Experience supporting SAN and enterprise storage platforms.

• Understanding enterprise networking concepts including VLANs, routing, and firewalls.

• Ability to troubleshoot network‑related performance and connectivity issues.

• Experience operating Azure IaaS and core PaaS services.

• Understanding Azure networking, identity, backup, and site recovery services.

• Ability to troubleshoot hybrid connectivity and cloud performance issues.

• Hands‑on experience with enterprise backup solutions.

• Experience validating restores and participating in DR exercises.

• Understanding replication and recovery orchestration.

• Strong leadership, communication, task management, and problem‑solving skills.

• Experience leading technical operations teams or acting as senior escalation resource.

• Advanced English proficiency.

• Experience supporting multi‑customer or multi‑site enterprise environments.

• Degree in Computer Science, Information Technology, or equivalent experience.

• 5+ years of experience in infrastructure engineering or systems administration roles.

• Mobility: Hybrid role — work from home with 2–3 days per week at the Santo Domingo office or onsite with customers.

• Our Culture: A friendly, fast-paced, and inclusive environment.

• Learning & Development: We do our best to set the best baselines to accelerate your career.

• Benefits & Rewards: We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Groupe Bernard Hayot