Customer Associate Representative

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República Dominicana
Permanente
Tiempo completo

Hace 30 días

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!About the RoleUnder the leadership and guidance of Service Team Lead, the Service Consultant is a sales-oriented member of the team responsible for providing outstanding customer service to our consumers through online chat, email messages, phone calls, and other current and future interaction channels, for the duration of each workday.The Service Consultant supports customers with product, shopping, technology, order, and return questions. They help customers find the right fitting product for their body on our website and mobile app, order and return items, troubleshoot technical challenges, and share the voice of the customer with our organization.Service Consultants possess great expertise about our products and selling systems. They utilize selling skills each time they engage with a customer to make targeted recommendations in timely and professional manner while ensuring the customer has a fantastic experience. They handle complex conversations in high-volume, time-sensitive environments to ensure customer satisfaction in all interactions.Service Consultants undergo regular training on newly launched products, updated operating procedures and technology updates as needed and on an on-going basis.Responsibilities·Provide direct service to consumers through online chat, email messages, phone calls, and other current and future interaction technologies, including video, in a timely and professional manner.·Help customers understand our product features and benefits to help them decide which product is best suited to her needs·Process orders and returns for consumers·Troubleshoot customer shopping issues including coaching customer through technology challenges·Master all service, selling, and product technology to be able to act quickly to resolve inquiries.·Train on and use technology to track, maintain and report on metrics related to customer contacts.·Improve customer loyalty and experience by educating customers on our product quality and fit guidelines·Constantly achieve established performance goals of the positionWho You Are

Effective interpersonal, verbal, and communication skills.
Energy, attention to detail, initiative, and enthusiasm are required.
Passion for customer service and commitment to serving the customer
Comfort talking in detail about intimate apparel, the fit of intimate apparel, and breasts, breast tissue, and body shapes and sizes.
Committed to keeping customer’s personal details and personally identifiable information highly confidential

What You Bring

A commitment to customer experience and providing the best support for first time and long-term Wacoal customers
Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
Strong written skills that lend to clear and concise text-based communication and strong spoken communication skills for phone and/or video calls.
PC keyboarding and internet experience needed.
Ability and desire to learn about intimate apparel
Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat video, etc.
Adaptable to constantly changing environments, new technologies
Bilingual is a plus
Retail experience/ Intimate Apparel experience preferred

Join the A-Team and experience the A-Life!

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