Lead Management Specialist

Inside Out Hiring

República Dominicana
Permanente
Tiempo completo

Hace 10 horas
Postúlese fácilmente

IMPORTANT - Watch this quick Loom video on how to get hired:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISHJOB TITLELead Management SpecialistJOB IDFERDJ1INDUSTRYLead management / iPhone BuyBackLOCATIONPH / LATAMJOB STATUSFull TimeWORK SCHEDULE9 am to 6 pm Monday to Friday PSTSALARY$6 - $8 per hourTARGET START DATEASAPROLE OVERVIEWAbout the Client:The client operates a phone-resale business, driven primarily by Facebook Ads. Leads come in via Messenger, where potential sellers inquire about pricing for their devices. The client negotiates and closes deals, then meets sellers in person to complete bulk purchases. The business is fast-paced and highly dependent on quick response times to maximize conversions and maintain a steady flow of deals.About the Role:The Virtual Assistant will be responsible for managing inbound leads from Facebook Messenger and GoHighLevel, ensuring fast response times, providing quotes based on a pricing sheet, and setting appointments for the client. This role is highly execution focused and requires strong responsiveness, basic negotiation skills, and the ability to manage multiple conversations at once. The goal is to free up the client’s time so they can focus on closing deals in person and scaling the business.Key ResponsibilitiesLead Response & Engagement

Respond to inbound leads quickly (within the first 5 minutes) via Facebook Messenger and GoHighLevel
Maintain active conversations with multiple prospects simultaneously
Ensure all messages are handled with urgency and professionalism

Quoting & Negotiation

Provide pricing to leads using a predefined pricing sheet
Apply basic negotiation techniques when needed
Transition conversations smoothly toward agreement and next steps

Appointment Setting & Calendar Management

Schedule meetings between the client and qualified leads
Coordinate availability and confirm appointments
Handle rescheduling when necessary

Follow Ups & Lead Management

Follow up with warm and hot leads who have not completed the process
Re-engage prospects who showed interest but did not finalize
Ensure no high-potential leads are left unattended

Light Administrative Support

Share lead details such as names and key info with the client
Keep basic tracking of conversations and outcomes
Support the simple organization of the daily lead flow

Qualifications & SkillsMust

Experience handling inbound messages, chat support, or lead response
Strong written communication skills in English
Ability to respond quickly and manage multiple conversations
Basic experience with appointment setting or calendar coordination
Comfortable using messaging platforms and simple CRMs
Understanding of sales negotiation and objection handling

Preferred

Experience with Facebook Messenger lead handling
Familiarity with GoHighLevel or similar CRM tools
Exposure to lead generation or appointment setting roles

Personality Traits

High sense of urgency and responsiveness
Patient and able to handle indecisive or non-serious leads
Proactive and reliable
Detail-oriented and organized
Strong communicator with a persuasive tone

Inside Out Hiring