Call Center-Reservations Sales Agent (Bilingual)

• Demonstrate a passion for excellence, a love for selling, and an innate ability to solve problems to meet our customer’s needs.
• Receive inbound calls and make outbound calls.
• Be productive and engage in positive interactions, effectively meeting the needs of customers while reinforcing trust.
• Create loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of products and services.
• Identify customers’ needs by asking clarifying questions to effectively promote products and services and articulate the features and benefits.
• Educate customers on the details of products and services through proactive communications.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with our client's Hotels & Resorts.
• Utilize solid judgment, product & technical knowledge, and problem-solving, to offer detailed insight and alternatives to help customers book their dream vacation(s).
• Remain open to providing and receiving feedback; work with your supervisor and manager to develop and hone your skills.
• Take action to proactively learn the latest information, report customer impacting concerns, think outside the box on customer resolutions, and share best practices with others.

• High School Diploma or Equivalent.
• Minimum two years sales experience preferably within a call center.
• Minimum 1 year experience in the travel or hospitality industry preferred.
• Unlimited destination knowledge preferred with a special focus on Cancun, the Riviera Maya, Negril, Jamaica, and Punta Cana, Dominican Republic.
• Solid ability to multi-task with strong computer navigation capabilities.
• Exceptional listener with the skill to effectively communicate.
• Able to exercise good judgment in making decisions.
• Strong computer proficiency and comfortable learning new computer applications.
• Demonstrate ability to achieve and exceed sales and quality goals.
• Team-centric and positively motivated to delight our members and their guests.
• Able to prioritize multiple tasks, convey a sense of urgency and remain detailed oriented in a fast-paced environment.
• Quickly learn and apply latest information; be open to change.
• Enjoy talking to different people every day.
• Positive attitude, self-motivated, and energetic.
• Must be detail-oriented and manage time well.
• Able to work within a team environment.
• Must be flexible to work within the call center hours and be flexible with schedule to suit business needs.
• Bilingual - Spanish and English (Portuguese and/or French a plus)
• This is a remote position. Must be able to work remotely and have an office-like space with high-speed internet access.

SheWorks!