Technical Support Representative

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República Dominicana
Permanente
Tiempo completo

Hace 30 días

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Technical SupportWe’re an award-winning global outsourcer providing contact center and back office services. As Customer Support Associate, your role is integral in keeping our customers happy and contributing to the success of our organization.Associates are responsible for providing advice and solutions to customers by following the guidelines and procedures designated by the client and achieving service level agreements required. Customer Support Associates become an extension of the client, adding value by finding ways to improve customer satisfaction.A SNAPSHOT OF YOUR ROLE
As Customer Support Associate, you’ll facilitate resolution of customer concerns in a timely and efficient manner. To excel in your role, you need to be passionate, communicative and patient, empathizing with the customer and able to gather much-needed feedback. Your day could see you:· Helping customers solve product- or service-related problems by following the guidelines and procedures outlined by the company.· Working with intermediate supervision.· Providing assistance to different types of customers by receiving frequent calls from them for an extended period of time.· Identifying opportunities to upsell.· Referring the service and meeting the goals set by the company.A BIT ABOUT YOU
· Excellent communicator in English language (written and spoken).· Knowledgeable about contact center operations and metrics.· Must, at least, have finished high school.· With strong interpersonal, customer service, computer skills.· Exceptional listener; able to comprehend well.· Open to working in shifting schedules.WHAT SUCCESS LOOKS LIKE
· High customer satisfaction.· Achievement of pre-defined KPIs and SLAs.· Excellent feedback from customers.Position to work from site
Write to Nohermi AquinoJoin the A-Team and experience the A-Life!

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