Temporary IT Specialist I

Broadway Support Services

Santo Domingo
Temporal
Tiempo completo

Hace 20 días

About Us:Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Overview:We are currently hiring a Temporary IT Specialist I for 6 months. We are an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.Reporting to the End User Services Manager, the IT Specialist I primary role is to support, maintain and help improve our infrastructure ensuring the highest levels of customer service. The IT Specialist I will be the first point of contact for our end user population supporting the staff on a variety of desktop initiatives and projects. The candidate must be team-oriented, customer service driven, with the ability to work under pressure with minor supervision. This is a growing fast paced environment. Responsibilities:

Provide desk side, remote, and phone support to over 2000 users in New York, Nevada, California, Dominican Republic, and the Philippines
Support and prioritize tickets from end users experiencing issues related to hardware, AWS Workspaces, applications, mobile devices, desk phones, MFP printers, and audio visual
Partner with HR to process Onboarding and Offboarding requests
Create, support, and maintain end users accounts, distribution lists, security groups and shared mailboxes through Active Directory and O365 admin portal
Install, configure, and troubleshoot software packages, including operating systems and 3rd party applications
Create and deploy desktop images per organization standard
Maintain asset inventory tracking system
Manage desktop inventory and purchase hardware and supplies when required
Support audio visual technologies in shared conference rooms and personal offices
Perform internal user desk moves as required
Create and maintain knowledgebase and end user documentation

Qualifications:Character

Strong problem-solving and analytical skills
Ability to think strategically and deal effectively with competing priorities and demands
Proven ability to prioritize and reprioritize work due to changing business/client requirements
Strong communication skills with the ability to deal with users at all levels
Collaborative approach and strong relationship-building skills
Excellent listening skills, to enable the understanding and dissemination of requirements from varied users and executives

Education/Qualifications

Minimum 3 years of experience in a Helpdesk or Desktop Support position
Bachelor’s degree in Computer Science, Information systems or equivalent experience
Technical certifications, such as A+, Network +, Microsoft Certified Professional (MCP), ITIL is a plus

Practical Experience

Proven experience supporting Windows 10 and Mac OS
Prior working knowledge of Microsoft applications including Office Suite
Active Directory and O365 administration experience
Prior use of ticketing/IT Service Management systems
Remote user support
AWS Workspaces experience – a plus
Salesforce support experience – a plus
Twilio Softphone support experience – a plus
Ability to lift 50 pounds
Flexibility to work nights or weekends when needed for coverage or special projects

Benefits:Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.Our extensive benefits package includes:

Law Benefits
Private insurance
Meal Subsidy
Referral Program
Transportation (Starting at 4:00 PM)
Massive Growth Opportunities
Continuous development
Privileged location (City Center)
Great Work Environment

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Broadway Support Services

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